Once you know how something works, you can create predictable results and it's easier to figure out what to change to get different results. Understanding people and change are the building blocks for developing the knowledge skills and mindset to easily and successfully lead yourself and others through individual and business change.

• NLP communication model - explaining human behaviour and learning.

• How to use your mind for easy change.

• Using the 4A model for change, problem-solving and innovation.

Leaders have a direct impact on how successful organisations are and the same is true for change. But leading through change is arguably more difficult. So anyone with any responsibility for change needs to develop core leadership skills and more.

• Leading through change vs steady state.

• Influence and motivation.

• Giving and receiving feedback.

• Delegating and empowering the team to act.

• Building your network and engaging with your stakeholders.

Business change projects are inherently challenging,and particularly if you haven’t been involved in one before. Some prior knowledge and preparation will help you succeed.

• Pre-Project Preparation - common assumptions and approaches that cause project issues and the preparation you can do to avoid them. 

• A simple approach to Change Management - principles and framework.

• Project fundamentals – how projects work/what you can expect and what will be expected of you.

Businesses and particularly business change projects rely on a network of teams, with everyone working well together. So knowing how to build collaborative and empowered teams that release the value of diversity is key to success.

• 5 ingredients for high-performing teams that feel great to work in.

• Building psychological safety, collaboration and effective team dynamics.

Being able to quickly build collaborative relationships with many different people is vital in all areas of life and is key to leading and delivering successful business and change. 

• SOAR relationship approach

• Working with people that are different to you 

• Coaching skills for leaders

• Connecting authentically and building rapport

• Specific relationship challenges - e.g. managing conflict.

Emotional intelligence is a set of 10 components that are useful for all areas of life, proven to be fundamental for effective leadership and key for leading and delivering change. They focus on core skills across 3 areas:

• Self : Self-Knowing, Self-Confidence, Self-Reliance, Self-Control

• Others : Empathy, Relationship skills,  Straightforwardness

• Situation : Optimism, Adaptability, Self-Actualisation

We feel stressed when the level of perceived challenge exceeds our capacity to deal with it. And stress isn’t good for people, business or projects, as it stops us from thinking well or acting rationally and impacts our resilience. And as we're not really wired to like change, any change (and particularly business change projects which are inherently challenging), can easily cause stress and test people’s resilience. Helping people manage stress and develop resilience is therefore a prerequisite for success.

• Understanding stress and burnout and their impact on performance and productivity.

• Recognising the signs of stress.

• Managing stress and building resilience.

There is always a lot to do and we're often faced with unexpected changes. Particularly when you're working on a business change project with many new challenges and tight deadlines. Changing the way you think and finding ways to manage your time and energy are essential if you want to be at your best, stay productive and succeed.

• Prioritising and managing work boundaries.

• Managing distractions and getting things done.

• Managing your to-do list, email and messages.

• Planning and diary management.

There are some common challenges that turn up when we're faced with change or delivering a business change project. This area provides ideas for tackling them, including:

• Speaking up or Presenting to groups.

• Preparing for or dealing with something ‘new’ e.g. new role, new team, first-time project role, first leadership role etc.

• Tackling change inhibitors like imposter syndrome, perfectionism and procrastination. 

• Dealing with internal critics and other unhelpful inner saboteurs.

• Dealing with overwhelm and other negative emotions like anger, fear and anxiety.